PART 1: CORE CONCEPTS

Overview

1. Leading, Managing, and Following 

2. Patient Safety 

3. Developing the Role of Leader 

4. Developing the Role of Manager 

Context

5. Legal and Ethical Issues  

6. Making Decisions and Solving Problems 

7. Healthcare Organizations 

8. Understanding and Designing Organizational Structures 

9. Cultural Diversity in Health Care 

10. Power, Politics, and Influence

PART 2: MANAGING RESOURCES

11. Caring, Communicating, and Managing with Technology 

12. Managing Costs and Budgets 

13. Care Delivery Strategies 

14. Staffing and Scheduling 

15. Selecting, Developing, and Evaluating Staff

PART 3: CHANGING THE STATUS QUO

16. Strategic Planning, Goal-Setting, and Marketing  

17. Leading Change 

18. Building Teams Through Communication and Partnerships 

19. Collective Action 

20. Managing Quality and Risk 

21. Translating Research into Practice

PART 4: INTERPERSONAL AND PERSONAL SKILLS

Interpersonal

22. Consumer Relationships 

23. Conflict: The Cutting Edge of Change 

24. Managing Personal/Personnel Problems 

25. Workplace Violence  and Incivility 

26. Delegation: An Art of Professional Practice 

Personal

27. Role Transition 

28. Self-Management: Stress and Time 

29. Managing Your Career 

Future

30. Thriving for the Future