PART I: CONCEPTUAL FOUNDATIONS OF NURSE-CLIENT RELATIONSHIPS
1. Theoretical Perspectives and Contemporary Issues
2. Professional Guides to Action in Interpersonal Relationships
3. Clinical Judgment: Applying Critical Thinking and Ethical Decision Making

PART II: THE NURSE-CLIENT RELATIONSHIP
4. Self-Concept in the Nurse-Client Relationship
5. Structuring the Relationship
6. Bridges and Barriers in the Therapeutic Relationship
7. Professional Nursing Roles in Therapeutic Relationships
8. Communicating with Clients Experiencing Loss and Grief

PART III: THERAPEUTIC COMMUNICATION
9. Communication Styles
10. Developing Therapeutic Communication Skills
11. Intercultural Communication
12. Communicating in Groups
13. Communicating with Families
14. Resolving Conflict Between Nurse and Client
15. Health Promotion and Client Learning Needs
16. Health Teaching in the Nurse-Client Relationship

PART IV: RESPONDING TO SPECIAL NEEDS
17. Communicating with Clients Experiencing Communication Deficits
18. Communicating with Children
19. Communicating with Older Adults
20. Communicating with Clients in Stressful Situations
21. Communicating with Clients in Crisis

PART V: PROFESSIONAL ISSUES
22. Communicating for a Safe Environment  NEW!
23. Communicating with Other Health Professionals
24. Communicating for Continuity of Care  NEW!
25. Documentation in the Age of the Electronic Health Record
26. Communication at the Point of Care: Application of e-Health Technologies

Glossary

Index